Tag: hybrid customer journey

• The Future of Customer Experience: Merging Digital and Physical Touchpoints

  

  The evolution of customer experience is characterized by the fusion of digital and physical elements, termed “phygital.” Brands leveraging technologies like AI, AR, and mobile apps can create seamless, personalized interactions that meet consumer expectations. This hybrid approach fosters stronger loyalty and satisfaction, setting brands apart in a competitive market.

  Niki Martinov

  November 19, 2024

  Uncategorized

  advertising, AI in retail, Augmented Reality, Brand, brand loyalty, Branding, consumer behavior, customer engagement, Customer experience, digital and physical integration, digital marketing, Digital Transformation, future of retail., hybrid customer journey, marketing, omnichannel marketing, Personalization, phygital experience, retail trends, seamless customer journey